Trikepilot Social

Hi guys,

For the Americans in the group, where are you ordering parts from? Directly from France, or from Neil Bungard? Is either source more efficient?

thanks,
Vince

Not sure about your situation over there, but I know that the factory will let you order direct. I am going to repeat this as some people may not know it:
If you phone the factory on a weekday morning (French time) you will get to speak to Gabriel, who is an American living in France. He is not normally there on a Wednesday, but is there all other days as he works part time. They are happy to send any parts all over the world. If you ask he might even send you a CD with all the parts diagrams on it, but they are on the website anyway.
Their phone number is #33 475 936666.
If Gabriel is not there then ask to speak to Jean-Luc Tillott (said Tilwa) as he also speaks very good English.

About 6 months ago, or so, Neil Bungard moved to Belize- as far as I know, leaving the Air Creation USA business. I had ordered parts from Neil before, but now he is basically incommunicado. I have ordered parts directly from France (mostly by email- I don't want to deal with the time difference and cost of making phone calls, and I just generally prefer email). The other advantage of email is that it's in writing for both sides to refer to and, I would often take a screen shot of the parts manual pointing out the specific part I wanted- which can't be done on a phone call. Bob keeps encouraging me to make calls. For parts, the emails have worked fine for me. Send an email message to me here, and I'll send you the email address I use.

If the email works David, then that is good. I forget that all my phone calls are free. I have spoken to Gabriel and suggested that he sets skype up on his machine in the factory to help you guys out, but I'm not sure if he has yet.

Wouldn't we have to have Skype also?

There is this company: Spirits Up USA

I have had very good success ordering parts directly from France since Neil went off the grid. I use email for my orders and usually get a 24 hour response and a one week turn around for shipment via post office for small parts.

Todd

Gentlemen, I can confirm what our friend Mike has said. My name is Gabriel. I am American & work at Air Creation from 3-6:30am eastern US time MTThF, however I have no technical or commercial knowledge. You are welcome to call, if you are awake, but we are not using Skype yet commercially. Neil is indeed no longer working with us, so the situation in the US is a little complicated, but you can of course contact us directly & in English at: info@aircreation.fr for your spare parts orders. It's best if you can group a couple of orders, as shipping to the US is costly.

Gabriel